Andor Health
Healthcare is at a turning point. Workforce shortages, rising patient demand, and growing operational complexity are forcing health systems to rethink how care is delivered—and scaled. At the center of this transformation is artificial intelligence.
And now, the industry has spoken.
ThinkAndor®, Andor Health’s agentic, multimodal AI platform, has been named 2026 Best in KLAS for Virtual Care Platforms (Non-EHR)—a recognition based entirely on direct feedback from healthcare providers.
This isn’t just another award. It’s a signal that the future of virtual care is already here—and it’s powered by agentic AI.
What “Best in KLAS” Really Means
KLAS Research is one of the most trusted voices in healthcare technology evaluation. Its rankings are based on extensive interviews with thousands of providers, measuring real-world performance, usability, and impact.
ThinkAndor didn’t just make the list—it led it.
- Top score: 92.6 out of 100
- 5.7 points above the category average
- “A” rating across every customer experience pillar
In a space crowded with virtual care solutions, that level of performance reflects more than product quality—it reflects measurable outcomes.
From Virtual Visits to Intelligent Care Orchestration
Traditional virtual care platforms focus on connectivity—video visits, messaging, and remote access. But healthcare today demands more than connection. It demands coordination, automation, and intelligence.
That’s where ThinkAndor stands apart.
Built as an agentic AI software infrastructure, ThinkAndor goes beyond enabling virtual interactions—it orchestrates them. AI agents actively support:
- Patient observation and monitoring
- Clinical documentation
- Workflow optimization
- Real-time collaboration across care teams
The result is a system that doesn’t just support care delivery—it helps run it.
Solving Healthcare’s Most Pressing Challenges
Health systems are under pressure to do more with less. Staffing shortages, clinician burnout, and fragmented workflows are no longer future concerns—they’re today’s reality.
ThinkAndor addresses these challenges head-on:
- Expands clinical capacity without increasing staff burden
- Reduces administrative workload through automation
- Improves time to treatment with real-time insights
- Enhances care coordination across the continuum
By embedding AI into everyday workflows, organizations can scale care delivery while improving both outcomes and financial performance.
Built for the Entire Care Continuum
One of the defining strengths of ThinkAndor is its ability to operate across the full spectrum of care—from the digital front door to the virtual hospital.
Rather than introducing yet another siloed tool, it acts as a unifying layer that integrates with existing systems, including EMRs and collaboration platforms.
Customers consistently highlight this flexibility:
“One platform can morph and be useful in other settings.”
That adaptability is critical as health systems evolve toward hybrid, distributed care models.
A Partnership-Driven Approach to Innovation
Another theme that emerges from customer feedback is partnership.
Healthcare organizations don’t just implement ThinkAndor—they help shape it.
“They have really been with us from the beginning… a partnership.”
This collaborative model ensures the platform continues to evolve alongside the needs of clinicians, administrators, and patients.
Why Agentic AI Is the Next Frontier
The recognition of ThinkAndor as #1 in KLAS reflects a broader shift happening across healthcare IT: the move from passive tools to active, agent-driven systems.
Agentic AI introduces a new paradigm:
- Systems that act, not just respond
- Workflows that adapt in real time
- Intelligence that is embedded across the care journey
This shift is what enables healthcare organizations to transition from reactive care delivery to proactive, coordinated, and scalable care models.
Looking Ahead
As healthcare continues to evolve, the question is no longer whether AI will play a role—it’s how deeply it will be integrated into care delivery.
ThinkAndor’s recognition as 2026 Best in KLAS signals that the industry is moving toward platforms that:
- Combine AI, automation, and interoperability
- Deliver measurable ROI
- Empower clinicians while improving patient outcomes
In short, the future of virtual care isn’t just virtual—it’s intelligent, connected, and agent-driven.
Final Thought
Awards come and go, but impact endures.
What this recognition ultimately represents is trust—from the clinicians and health systems using ThinkAndor every day to deliver better care at scale.
And in healthcare, that’s what matters most.