Andor Health
Healthcare has no shortage of promising technology. The harder question is what happens after it is deployed.
Who reaches the patient after discharge? Who identifies emerging risks? Who coordinates follow-up? And ultimately, who is accountable for the outcome?
UPMC is addressing those questions by expanding its AI-native transitional care management model from UPMC Jameson to 18 hospitals this fall, working with Andor Health and Psynergy Health.
Closing the Gap After Discharge
The transition from hospital to home is one of the most critical points in a patient's care journey. Patients are navigating new medications, follow-up appointments, changing symptoms, and recovery, often without the same level of support they had in the hospital.
Traditional transitional care programs can require clinicians to spend significant time on outreach, screening, documentation, and reviewing information before they can focus on the patients who need their expertise most.
AI-native clinical services change that model.
ThinkAndor® uses AI to automate initial outreach, analyze clinical information, prioritize emerging needs, and prepare clinicians for patient encounters. Every enrolled patient receives outreach within 48 hours of discharge, while patients requiring additional support can be escalated to a care coordinator.
Across transitional care workflows, Andor has seen a 63% reduction in clinician time spent on non-clinical tasks per encounter and an 82% reduction in non-actionable monitoring alerts.
Technology and Clinical Services Working Together
Technology alone does not deliver transitional care.
Patients still need clinical judgment, education, coordination, and human connection. That is why ThinkAndor® works alongside clinical services from Psynergy Health and UPMC's care teams.
Together, the model supports outreach, scheduling, clinical encounters, documentation, and ongoing care coordination. AI handles work that can be automated while clinicians focus their expertise where it creates the greatest value.
This is the foundation of AI-native clinical services, bringing technology and clinical care together around measurable outcomes.
Scaling What Works
UPMC's expansion also shows that successful AI transformation is about more than deploying technology across additional hospitals.
Over approximately 18 months, UPMC, Andor Health, and Psynergy Health have continued refining the program based on real-world experience, including strengthening patient education, moving automated check-ins earlier, and co-branding outreach to reinforce the connection with UPMC.
The goal is simple: keep patients connected to their care team, identify needs earlier, and make it easier for clinicians to intervene when their expertise is required.
That can help health systems reduce avoidable readmissions, address referral leakage, expand clinical capacity, and strengthen continuity after discharge.
Owning the Outcome
The next evolution of healthcare AI is not about giving clinicians another tool.
It is about combining AI, clinical expertise, and care delivery in a model designed around accountability.
UPMC's expansion to 18 hospitals demonstrates what that evolution can look like at scale.
AI helps identify and orchestrate the work. Clinicians provide the judgment and care. Together, UPMC, Andor Health, and Psynergy Health are building a model focused not simply on deploying technology, but on owning the outcomes that matter for patients.